Shipping & Returns

Shipping Information

Shipping is available to most continents and varies for location, package weight and service. Most items are shipped via DHL with insurance and tracking service. For small to medium size parcels, shipping prices are as follows:

EU — 12 EUR (insured)
Non EU — 14 EUR (insured)
UPS Express — 60 EUR (insured)

Germany — 10.50 EUR (insured)

Shipping to some countries varies in price and can be more expensive.

Returns & Exchanges

All the sales are final and returns cannot be accepted unless there is a serious fault with the item upon receiving the product. All products are thoroughly checked before shipping.

If there are any problems the customer must contact AusrieFel within 2 weeks of delivery.

Please be aware that latex products requires care and I will not accept damage for neglected items.

More info on latex care can be found on the Terms&Conditions page.